How SafeLink uses information
SafeLink processes an adult guardian’s account and contact information to activate genuine SafeLink products, deliver scan alerts and operate temporary masked conversations. Guardian phone numbers and email addresses are not displayed to finders.
Information not requested in this release
Do not submit medical conditions, allergies, medication, schools, home addresses, permanent location information or children’s surnames. SafeLink Relay does not accept attachments.
Temporary conversations
Relay messages are encrypted at rest and automatically removed when an ordinary session expires or is ended. Messages in a conversation reported for abuse may be retained for up to 30 days for investigation, then removed.
Contact requests
Adult contact requests contain a first name, email address, optional mobile number and enquiry category, but no free-text message. They are removed automatically after 180 days unless deleted sooner through an approved privacy request.
Your choices
You may request access, correction, export or deletion from the Privacy Tools in your account or by contacting the Information Officer using the details published on this website.