What is SafeLink?
SafeLink is a safety technology and protected communication platform designed to help connect a child, adult, senior or pet with their Guardian when assistance is needed.
A registered SafeLink product can be scanned or tapped with a compatible smartphone so that the finder can start the SafeLink connection without requiring the Guardian’s private contact details to be printed publicly on the product.
Who can use SafeLink?
SafeLink is designed for children, adults, seniors and pets. Each registered SafeLink product is linked to the appropriate protected profile and Guardian account.
Does a finder need to download an app?
No. A finder does not need to download a dedicated SafeLink scanner app. The QR code can be scanned with a compatible smartphone camera, and NFC-enabled SafeLink products can also be tapped with a compatible device.
What happens when someone scans or taps a SafeLink?
The finder is guided into the SafeLink environment where they can begin the appropriate protected interaction. The Guardian can then be alerted and, where applicable, communicate with the finder through SafeLink.
The public-facing process is deliberately simple while the SafeLink platform manages the protected connection behind the scenes.
Will my phone number or email address be shown to the finder?
No. SafeLink is designed so that a Guardian’s private telephone number and email address do not need to be displayed publicly to the finder.
What information becomes visible to a finder?
SafeLink is designed to disclose only the information required for the permitted SafeLink interaction. Guardian contact details are not intended to be publicly displayed simply because a SafeLink product has been scanned.
Does SafeLink collect medical information?
SafeLink is not designed as a medical-record system. The current SafeLink service does not require medical records, medication lists, detailed health records or similar medical information as part of the standard product registration process.
Is SafeLink completely anonymous?
No. SafeLink should not be described as completely anonymous. The platform is designed to protect personal contact details from unnecessary disclosure while still allowing authorised users and SafeLink operational processes to function appropriately.
Does SafeLink track my location all the time?
No. SafeLink is not designed as a continuous GPS tracking service. Where location assistance is available during a safety interaction, location sharing is requested on a consent basis through the relevant device or browser.
How long does a SafeLink conversation remain available?
SafeLink conversations are intended to be temporary and connected to the relevant interaction or incident. Ordinary sessions are not intended to remain permanently open.
Can any QR code be registered with SafeLink?
No. SafeLink registration is intended for genuine approved SafeLink products and identifiers issued or recognised by the SafeLink platform.
Do I have to buy a Protection plan?
No. SafeLink Protection is optional. A physical SafeLink product can be purchased separately without automatically adding an annual Protection Service.
If you want the additional SafeLink Protection Service benefits, you can add an Individual or Family Protection plan during purchase or later.
What does Individual Protection cost?
SafeLink Individual Protection costs R60 per year, equivalent to R5 per month, and covers 1 registered protected profile.
What does Family Protection cost?
SafeLink Family Protection costs R300 per year, equivalent to R25 per month, and covers up to 6 registered protected profiles in the same family account.
Are the SafeLink products included in the Protection plan?
No. Physical SafeLink products and the optional Protection Service are purchased separately. Each protected profile requires its own registered SafeLink product.
Is SafeLink a private security company?
No. SafeLink is a safety technology and communication intermediary. SafeLink is not a private security company, armed-response provider, police service or emergency medical service.
SafeLink helps facilitate protected communication and, where the applicable service allows, can assist with appropriate escalation and coordination.
Can SafeLink contact a security company or SAPS?
Where circumstances require additional assistance, the appropriate next step may involve a Guardian’s security provider or the relevant public emergency service.
In South Africa this may include the South African Police Service (SAPS) where police assistance is required. SafeLink does not replace SAPS, emergency medical services or a contracted private security provider, and does not guarantee the response of an external organisation.
What happens if a Guardian needs urgent assistance?
Where the applicable SafeLink Protection Service provides for it, the Guardian can use SafeLink’s safety and escalation functions to request additional assistance through the SafeLink environment.
Can I add more SafeLink products later?
Yes. Additional SafeLink products can be purchased and registered as your family’s needs change, subject to the profile capacity of the relevant SafeLink Protection plan where applicable.
How do I activate my SafeLink?
After receiving your SafeLink product, use the Activate section of the SafeLink website and follow the registration process to link the product to the appropriate Guardian account and protected profile.